Some clients Tim has worked with over the years have required a much more hands on approach. Take LE Audio. They came as a result of a referral from another client and Tim has now worked with them for over 7 years. We have no contract with them or retainer fee; the relationship is one of trust, mutual respect and after the initial piece of work, consists of Tim going in on an as and when basis usually once a month.
Kevin originally wanted to grow the business but always felt insecure about the cash and the profit status of the company. Although we introduced elements of Best Practice so that business performance increased, preoccupation with the numbers was inhibiting Kevin’s ability to fulfill his potential as a great salesperson for the business. Sometimes MD’s fall back, particularly when under self imposed or external pressure, into old habits and patterns of behavior that are not in the best interests of the business.
In this case it was about a young MD having confidence that he had someone who would help him to push the business forward. The initial project started as a Bull’s Eye day leading to director appraisals. The company has realized the value in reviewing these on an annual basis with Tim’s help. He brings impartiality and objectivity to the process and MD Kevin knows that however challenging the work, something of genuine value will always come as a result. In addition to this Tim has helped with interviewing senior staff and doing one to one development work with managers, and providing a listening ear when Kevin telephones to bounce ideas.
